You can expect that no matter the size or type of project you have, you will ALWAYS get:

Before starting any design project, clients should complete the New Project Questionnaire. We have built this questionnaire to help us understand and determine the needs of your project. We have also crafted the questions to help direct you in the organization and planning process by introducing topics you may not have considered.
 

As the client, you agree to send over all content you want to include in your completed design. Your website or marketing materials should contain text, images/graphics, and other necessary information. You will provide elements (text, graphics, photos, designs, trademarks, or other artwork) that must be your property or property used with prior permission. 
 

Ctrl + Alt Design, LLC shall not be held liable for copyright infringement issues arising from the client’s misuse of copyrighted property.
 

As the client, you will pay a 50% downpayment to confirm the project, indicating that you have read and agree to the Terms & Conditions. The remaining balance will be due when the website is ready to be launched or if the graphic design project is finalized and ready to be sent. 
 

Suppose you wish to add additional pages, content, or new functionality. In that case, we will provide you with an estimate for the work involved. Additionally, we will adjust the project deadline according to availability. For some graphic design projects, full payment will be required upfront.
 

Invoices will have a five (5) day grace period following their due date. There will be a late fee of $25 for every week that goes unpaid beyond the grace period. This late fee is avoidable by paying your invoice on time or communicating with us and letting us know that you need an extension. We are incredibly flexible and reasonable, but please, do not make us chase you for payment.
 

As the client, you agree to give prompt, clear, and helpful feedback throughout the design process.

We consider all client projects confidential, and nothing will not be shared, discussed, or promoted in any manner unless permitted by you.
 

After you have completed the New Project Questionnaire, we will arrange a meeting either in person, over the phone, or via Zoom conference. Once we have spoken and determined your project specifics, we will send you a proposal that clearly outlines the specifics and costs of your project. You will need to sign and date this proposal, then return it to us. Once completed and returned, we will send you an invoice for the down payment. Upon signing the project proposal, you agree to not only our project proposal and costs but also to our terms and conditions.
 

For website design, clients must submit the complete and final copy and images before the design work can start, unless they are paying for copywriting and content development.
 

As the client, you agree to thoroughly review the project and promptly provide detailed feedback and approval. Requests for additional drafts and versions will be charged depending on the amount of work involved.
 

Once you approve a design, it is considered FINAL. Any changes you wish to make after this point will be subject to hourly charges or credited toward your given revisions outlined in your project proposal.
 

We recognize that you may have new ideas which you may want to include later on, and we’ll be happy to accommodate you. Please inform us of the changes or additions, and we will provide a separate quote to cover them if they are not part of the current estimate.
 

We understand that urgent project scope changes may need to be processed immediately. You can request and approve an estimate for us to start work on urgently needed changes, and we will follow up with an invoice later. 
 

For websites, we always apply basic SEO practices for organic growth. We offer tailored packages if you wish to pursue more aggressive marketing and SEO services.
 

We may purchase or license materials from third-party vendors used in your project (including source code, work-up files, software programs, photographs, and illustrations). Where we permit such material, the licensed material’s intellectual property rights remain the third-party vendors’ property.
 

You can cancel this contract at any time by informing us in writing at least one (1) month in advance. Likewise, we can cancel this contract at any time by notifying you in writing at least one (1) month in advance. Cancellation does not affect any benefit or right that you or we become entitled to beforehand. So regardless of cancellation, you will pay us for any outstanding invoices and work already done but not yet invoiced. 

Suppose you decide to edit or update your project after completion. In that case, we will not be held responsible for any damages incurred by the client or agent of the client. If you need repairs or corrections, you will pay for these at an hourly rate of $100.
 

We are not required to keep a copy of all files used on the project once completed. Please make sure you save all files that have been given to you.
 

We do not provide any native source files used to complete your design unless previously agreed. Therefore, we will charge an additional fee if you wish to obtain these files.
 

Because the nature of our work involves the creation of purely graphic and digital materials, NO REFUNDS are available for any reason.
 

Suppose you are unsatisfied with the design options presented. In that case, you agree to pay for all the work completed until that point. 
 

As with any working relationship, mutual respect is essential. In the unlikely event that the client becomes uncooperative, offensive, or disrespectful, I retain the right to terminate the project.

All project communication between us must be via email or video chat (by appointment). While we don’t mind phone conversations, it’s much more efficient for us to be able to refer to a written request. 
 

We do our absolute best to respond quickly and efficiently to all forms of communication. Still, as creatives, we sometimes get wrapped up in our work. Therefore, we aim to return your correspondence within two (2) business days. However, if it is a time-sensitive matter, please indicate that clearly and send a text message to 352-598-6519.
 

We do not take calls while driving or during project production. We respect you and your needs but greatly value a distraction-free workflow. If you need to discuss something that cannot be communicated through email, please indicate that clearly in a text message to 352-598-6519.
 

We place a significant emphasis on maintaining realistic work expectations because stress leads to an unbalanced mind, an unhealthy body, and an inability to create and produce quality work. Because of this, we end our work day at 5:30 PM EST and do not work weekends. We appreciate your understanding and hope you value and respect these boundaries we’ve placed for ourselves.
 

If we do not hear from you within fifteen (15) days, we will bump your project to accommodate others. We will forfeit your project without a refund if we do not hear from you within thirty (30) days. If you wish to revive your project after this time, you will be subject to 25% of the original project quote as a confirmation fee.

Designer retains the right to reproduce, publish and display the work in the Designer’s portfolios and websites, in galleries, design periodicals, and other media or exhibits for recognition of creative excellence or professional advancement, and to be credited with authorship of the work in connection with such uses.